Implementing AI Customer Support Without Losing the Human Touch

We bought this the way you would: at retail, with our own money, and with no idea whether it was any good.

What separates a good product from a merely impressive one is what it does on an ordinary Tuesday, three months in, when you are tired and you just want the thing to work.

Filed under Business AI, which on this site means we care about the boring parts: whether it holds a connection, whether the app is still maintained a year from now, and whether anybody answers the phone when it breaks. The question is never whether a thing works in the shop. It is whether it still works in six months, on your network, alongside your other devices, without you having to think about it.

The full breakdown, including the parts that did not go well, is what the rest of this piece is for.

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Tomasz Mieczkowski

Writes the ai beat for Drafted Tech. Everything filed here was paid for at retail, which is the whole reason this site exists.

Comments (4)

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  • T

    Tomas L.

    Jan 13, 2026 11:00

    Thank you for saying the price out loud. Half the reviews of this thing never mention what it costs.

  • H

    Hallie B.

    Jan 12, 2026 16:00

    Been waiting for somebody to actually test this rather than unbox it. Bookmarked.

  • P

    Priya N.

    Jan 13, 2026 21:00

    Would love a follow-up in six months. That is usually when these start showing their real character.

  • K

    kaz

    Jan 18, 2026 20:00

    Any idea whether the older model is still worth buying at a discount, or is the new one a real upgrade?

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