AI Pricing Moved From Seats to Usage. Budget For It.
If you buy software for a business, the shape of your bill is changing, and the change is not a price rise. It is a chan…
Implementing AI Customer Support Without Losing the Human Touch
AI customer support is easy to switch on and easy to get wrong. Two well-known stories show both halves of the problem. …
Predictive Analytics for Small Business Owners
Predictive analytics sounds like something that needs a data science team. For a small business, it usually means answer…
The Risks of Using AI for Contract Generation
Asking an AI to write a contract is fast and cheap, and the result usually looks professional. That is exactly the probl…
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